Steven Haderlie
Steven has over 15 years of experience in information technology, specializing in system administration, infrastructure management, and project implementation. He has managed enterprise IT environments across private, public, and higher education sectors, applying his expertise to diverse technological and managerial challenges. A process-centric thinker, Steven is driven by a commitment to continuous improvement and focuses on delivering lasting value to the organizations he supports.
Experience
Global Infrastructure, Team Lead
Cytiva
- Ensured continuity of Client Technologies services and systems through strategic planning, technical leadership, and project management across Utah and Canada sites.
- Applied DBS principles and practices to align the team's efforts, measurably increasing effectiveness and improving collaboration and communication both internally and with other value streams.
- Oversaw the deployment, maintenance, and support of end-user IT systems, including endpoint devices, applications, infrastructure, servers, and networks.
- Identified and implemented continuous improvement initiatives to reduce costs and enhance service delivery.
Senior Systems Engineer and IAM Product Owner
Western Governors University
- Managed enterprise systems from initial architecture and implementation through ongoing maintenance and optimization, including prototype development and iterative improvements.
- Oversaw highly virtualized server and network environments utilizing Hyper-V and VMware technologies.
- Led cross-functional teams of System Administrators, Developers, Quality Assurance Analysts, and Business Analysts.
- Implemented SailPoint IdentityIQ to manage identity lifecycles for over 50,000 users.
- Consolidated disparate identity populations and services into a unified Active Directory forest.
- Provided subject matter expertise to Change Management and IT Architecture Review committees.
- Delivered critical direction and support for the implementation and use of Microsoft technologies.
- Provided advanced Tier 4 support for end-user and technical peer requests.
Software Project Manager
IFIT
- Refined product backlogs and curated adaptive user stories to meet evolving requirements in collaboration with stakeholders and Scrum team members.
- Facilitated sprint reviews and planning sessions to align development activities with organizational needs.
- Maintained project documentation, capturing meeting outcomes, decisions, and progress updates.
- Coordinated backend development efforts across teams, fostering collaboration and ensuring alignment with organizational objectives.
Senior Technical Business Analyst
Progressive Leasing
- Introduced a Kanban approach to improve task prioritization, creating a clear system for engineers to address backlog tasks efficiently.
- Contributed to the creation of a detailed Configuration Management Database, enabling automated infrastructure management, informed change analysis, and improved problem management.
- Managed team and customer relations for a group of System Administrators and Engineers.
- Analyzed existing and proposed system designs to reduce complexity, improve manageability, and increase availability.
- Participated in security and disaster recovery analysis, audits, and exercises.
Enterprise Systems Administrator
Utah State University
- Ensured data consistency and availability through the creation and enforcement of data backup policies.
- Performed cost-benefit analyses and explored options for system upgrades and improvements.
- Designed and implemented solutions to reduce complexity.
- Analyzed tools and methods, identifying areas for improvement.
- Documented and resolved escalated system and design-level service requests.
- Delivered secure, accurate, and dependable support to customers (including technical peers) with proactive follow-up to ensure satisfaction.
- Identified administrative tasks for automation or transition to service desk personnel and trained them accordingly.
Systems Administrator III
State of Utah — Department of Technology Services
- Deployed and maintained server, database, and application infrastructures for various state agencies.
- Mentored team members as a Team Lead, ensuring consistent service delivery and fostering professional growth.
- Provided timely end-user desktop support for all state agencies in the northern Utah region.
Core Competencies
- Windows Desktop and Server
- *Nix Operating Systems
- VMware and Hyper-V
- Directory Services (LDAP, Active Directory, etc.)
- Amazon Web Services and Microsoft Azure
- Datacenter and Server Virtualization
- Identity Access and Management
- Privileged Access Management Systems
- PKI Certificates and Machine Identity
- Scrum Methodologies
- ITIL